People based care approach recognised at Awards for Excellence
THE hard work and innovative thinking of South West Hospital and Health Services staff has been recognised at the Queensland Health Awards for Excellence.
One of six nominations from across the state for the Pursing Innovation category, the service’s Compassionate Care Bundle program received a highly commended.
Health service Chief Executive Linda Patat said it was an honour for the South West to be Highly Commended in the category.
“Especially when up against many of our tertiary health service colleagues, who have whole departments, and significant funding to excel in this area of innovation,” she said.
“It is truly a significant and impressive achievement. I congratulate everyone across the South West as we know that it takes a village to nurture and grow healthy, connected communities.
“We are setting the benchmark for improving health outcomes in rural and remote areas.”
The Compassionate Care Bundle which has earnt SWHHS their Highly Commended is focused around person-centred care.
The Compassionate Care Pledge associated with the bundle reads in part: “We pledge to take the time to listen, genuinely hear you, and understand how to make your care the best it can be. We pledge to work with you to understand your cultural background so that you feel respected and safe”.
The bundle incorporates factors that are designed to account for environmental, emotive, behavioural, comfort and social experiences had by patients.
Ms Patat said what made the recognition shine so brightly for her was knowing that it was their commitment to their communities, and their ethos for ensuring compassion was always at the fore in their delivery of care, that helped them achieve the recognition.
“Our partnership with the South West communities and the connections that are made every day through our wonderful staff and our Consumer Advisory Networks, is the result of our dedication to ensuring the success of the Compassionate Care Bundle,” she said.
“The Compassionate Care Bundle is care that is individualised, personal and that keeps the client at the centre of their decisions at all time. Within the South West, compassion is one of our values, and we are truly committed to providing compassion within our services.
“Across the South West we don’t focus on treating illness. We focus on treating people.
“Everyone’s healthcare needs are different and so too are our healthcare solutions.”