Phone was "too hot to touch”, national recall notice issued
A MACKAY region woman has joined angry customers around Australia reporting defective phones after Samsung issued a national recall notice.
The notice came after Samsung suspended sales of the Note 7 phone due to a battery fault that caused 35 units to catch fire overseas.
Eve Lisiewicz, of Sarina, first had issues with her Samsung Galaxy S7 phone in April after using it for just one week. It is not the model that has been nationally recalled.
"My phone was getting really hot, but I thought it was just the morning sun as I was driving from Sarina to Mackay," Ms Lisiewicz said.
"I was in court for work and after four hours my phone was still incredibly hot. I couldn't even touch it.
"I couldn't even turn it off because it was so hot and I was afraid it might explode any moment, so I just had to let it die.
"I called Dodo and they said they would send a satchel in the next 7-10 days to return the phone, but at that point they said they hadn't received any reports about malfunctioning Samsung handsets."
Ms Lisiewicz said as well as overheating, her phone would turn off randomly.
While mobile repair shops around Mackay are aware of the national Samsung Note 7 recall notice, only Casphone Phone Repairs at Caneland Central has received a complaint of an overheating battery.
Samsung has identified a rare flaw in the Note 7's battery that, under certain circumstances, could cause the battery to explode or ignite.
News.com.au reported that the recall would cost Samsung about $1 billion.
The company has sold approximately 1.5 million devices worldwide since its release on August 19.
"The safety and ongoing satisfaction of our customers is our top priority," said Richard Fink, vice president IT & Mobile, Samsung Electronics Australia.
"We are asking customers to contact Samsung or their place of purchase to arrange a suitable courtesy smartphone or refund."
"Courtesy devices will become available from this Wednesday (September 7, 2016)."
Ms Lisiewicz said even if the phone was fixed, she no longer wanted a Samsung as she was too concerned about potential future issues.
An earlier version of this story incorrectly reported the phone was the Note7.